Returns & exchanges policy

The Customer has forteen clear days starting from the delivery date, in which s/he may return the goods, at his/her own expense, for exchange or refund.
If this period expires on a Saturday, Sunday or a bank holiday, or other non working day, it will be extended to the first working day thereafter.

The customer has to inform of the company “” before returning product:

  • by phone: +33 (0) 4 94 03 03 57 from Monday to Friday from 9am to 1pm and from 1.30pm to 5.00pm
  • by email:

Please contact us with the number of your order. Please type your customer number and find your order number.

The product shall be return to 
      Sarl Quai Sud 
      Service Retour
      ZA de Signes
      Avenue de Madrid
      83030 TOULON cedex

Products must be returned in perfect condition, in their original state (packaging, accessories, instructions…), duly sealed. Any damaged product or in a damaged original packaging will not be refund or exchange.

No charges will be incurred by the return of products during the cooling off period, other than the transport costs payable by the customer.

In the event that the customer avails him/herself of the cooling off period to return his/her goods, “” will make all necessary efforts to refund the Customer within 14 days. 

Such refunds will be credited to the Customer's bank account where initial payment was made by credit card or Paypal.